Divan Bases. emails and letters to our team from over the years. Most recent update: 24/9/11

"Thanks for your help on Saturday, new base arrived at 4pm and is much better quality than I expected. Top marks. Sara."

"Dear divan bases company.  All too often when we have seen an advert with claims of 'fastest delivery' the customer (us) have been disappointed several times. We have been let down time and time again in the past, however, your staff really know their stuff, and true to your word, I ordered the base at around midday last Saturday and it was delivered on the Sunday! Outstanding! Thanks again

PF - W1c London"

"Hello to all at the divanbases.co.uk site.    I've no doubt that you have had letters like this before, and I hope that all your staff have the chance to read them. We spoke earlier today I had to put a letter in the post and thank you you staff and delivery driver, they were so helpful on the telephone, when we decided to purchase a divan base from you, your delivery driver arrived the next day, I was further surprised, in these 'modern times' with his keenness and interest, and i he refused a 'tip' I told my Partner what great staff you have there at divan bases. i was wary of ordering over the telephone but there was no need. The service from start to finish was outstanding.

C Tucker - Worle WSM"

    "Thanks so much for your advice, patience and service that you gave us on Tuesday last week (king size divan base with 4 drawers). It is such a refreshing change to find a company who appreciate the customers as much as the profits. It has been a pleasure doing business with you and we have already recommended your company to our friends. I hope your Management Team have sight of this letter.

Derrick Rayner of Melksham"

"I bought a 5ft x 6ft6 platform base with the sliding doors in the foot end part and love it, the amount of storage space exceeded my expectations, thankyou for suggesting it when I was going to go for standard drawers but you were right, I would have indeed stuffed them full of stuff and probably broken them! Now I can comfortably get a spare duvet, blankets and even my wifes handbag collection stored away out of sight!!! I was able to get it delivered at such short notice and it didnt cost me extra like I was quoted with other companies I tried (they offered a Saturday delivery but wanted an extra £50). Thanks again

MJBaptiste, Bristol BS4

Many thanks to you all, and to you and the divan bases team for such a great bed base.

D T of Glos    

"Dear Sir, I am writing to say I am dissapointed with your delivery service. i ordered the new bed base at 9am today and the delivery van apparently arrived a little after 2pm, i had to pop out to the shops and couldnt get back until a little after 3pm. Why couldn't the driver wait or at least phone me? When i called your office I was told the driver had waited 10 minutes but was too busy to wait any longer. i think this is a truly awful approach to customer service and i am not happy about the fact you could not simply turn the driver round to come back and deliver my order. Please cancel my order and refund the amount paid immediately.

Mr P Wainwright-Smith"

What can we say, we delivered too fast? We did explain that drivers cannot wait if someone is not in at the agreed time, they have many other orders to deliver and delaying them causes us to be late delivering elsewhere (in this case the driver had to drive for a further 3 hours to get a delivery in Kent). We would not let other customers down as a result of turning a driver round from over 45 miles away to go back and redeliver.

We have recently purchased a new bed base and pocket spring mattress after calling your sales line last Friday at about 6:30pm. We are very pleased with our bed and the assistance we received over the phone. I would like to say thank you to your staff who explained the bed and mattress to my wife and myself, we found him most helpful. For some time my husband and I have been promising ourselves a new bed, the old one was over 20 years old and was tired and had had enough!!. Two days ago we had a look at your website then called to ask some questions. We were greeted by your member of staff who offered to help us. There was no pressure to buy, but we were given some sound advice after he asked us alot of pertitent questions relating to our wishes and needs. After taking us through the various options we had chosen and paid for a Buckingham divan set which was delivered on the following day as promised.We now have a superb bed which will keep us sleeping well for years and we'll be happy to recommend you to all our friends."

Benard Pettington-Stanley -  Truro

"I don't know how you guys do it, I phoned you at 7pm last night and the new base I ordered was here 30 minutes ago... that's insane!! How do you deliver so quickly? I am not complaining... i have order stuff before from so called naxt day delivery companies and it usually takes 2-3 days so when you said I could have it delivered today I didnt really believe you. Well done and thanks again. top marks. Oh, and extra top marks for being able to take the old base away, not one other company I called were able to offer this old bed disposal service. You were right, burning it in the back garden would not have been the best thing to do :)"

Mike - Bridgwater, Somerset TA6

 I am writing to tell you about the very satisfactory experience we had with your team on your sales helpline last weekend. I first spoke over the phone to Peter on Saturday morning. It was obvious from what he said and the way he said it that he would be able to advise my wife and I properly about the proposed purchase, he could not have been more helpful. There were no hard sell tactics, and made us feel as if we were the most important customers you had ever had. The whole buying experience from you was a pleasure.

Mr and Mrs D, Kingsbridge, Devon

As promised, here is the email of thanks to all at divanbases.co.uk. I saw your website on Bing after looking at various websites and noticed you offered bed delivery on a Saturday or Sunday, after choosing a sprung edge divan base with storage I thought I would put you to the test! I wasn't disappointed! The divan base arrived on Saturday afternoon, undamaged and in perfect condition and was exactly as described! Wifey is now happy, so I am happy and have recommended you to all our friends and family. Thanks as well for disposing of the old base for us, a suprising development which no-one else offered us.

Mr S Hines - Okehampton Devon

Just a quick message to say thanks for your help, & the excellent service you provide. As a carer it's sometimes difficult to just get time to look for things like new furniture so a transaction which goes through so smoothly, and which actually meets the level of service which you advertise, is a real treat. Thanks again

Mr Emms, Gloucestershire.

Thank You for your courtesy and help. I am very, very impressed with your website and service. The new divan bed base arrived Saturday afternoon. Your company is as good as your word. I am already spreading the word.

Regards, Mrs Baker

Dear Sir, Just to say how very kind, efficient and helpful your driver was who delivered our new bed bases yesterday evening. It was so much appreciated.

E.Stevens of Stroud

Please please ensure this letter is pinned to your office wall for all to read ! A wonderful service, wonderful bed, wonderful staff. If only all businesses were running so smoothly and with such professionalism and care to all customers.I have yet to find any other company such as yours who can match your delivery of everything from stock for next day delivery.

M.Jacob of Kidderminster (It is Mr Jacob, thanks very much for the feedback!)

Just had to write a letter to say thank you to all the staff at divanbase.co.uk for your prompt delivery of our wonderful bed.

Shiela Smith in Plymouth

Hi there - I very rarely take the time to do this but I was so impressed with the overall level of service I have received from every person i have dealt with in your company I just wanted to say thank you. The internet is a minefield of websites offering fast delivery and low prices but after doing lots of research you are the only company I found who was not only willing but happy to deliver my bed on a weekend at no extra charge, this is a great service and you should advertise it more. You delivery driver was a true gentleman also, please thank him for me. The base is exactly what you said it was, good quality and the sprung surface has made our already comfy mattress feel like we are sleeping on a cloud! I wish you every success, if I ever need a bed again you are assured another sale from me.

Mr Anthony H Thompson, Hampton Magna, Nr Warwick.

Just to let you know that our bed and mattress arrived safely yesterday and the delivery driver could not have been more helpful and courteous. He made the delivery a really pleasant experience. "Thanks for all your help. The bed and mattress are exactly what we wanted. We have already recommended your Company to friends and hope that you may gain other business from our word of mouth.

Regards, D Barnes

I just wanted to write to you to say how pleased I am with my new platform divan and the service I received from your company. The base itself was so easy to assemble and looks fab! I hope to order a mattress to go with it at a later date and I would have no hesitation using your company again."

Claire in Cornwall

A quick mail to to say bed was here at 4:45pm (we ordered on line for Next Day Delivery), two very happy customers. You provide an excellent service. Happy helpful driver and great prices. Thanks again to you all at divanbase dot co dot uk, will definately recommend.

Mr Wittering, Brighton

You helped me so much, just the bed's I've been looking for and you actually delivered on the only day I could take delivery - on a Sunday! Why can't other companies do this?? Thanks again.

Mr Aldridge, WSM

To the general manager: thanks for sorting out the bed base which was broken on delivery. i accept that courier companies do not always treat orders with the respect they deserve and I am very happy you were able to send a replacement base the very next day. I would not hesitate to use your company again. Thanks again. Pete Holford, Bradford.

Mr Holford, thanks for being so understanding. Damage to bed bases is rare but does happen from time to time especially if being delivered by a courier company rather than ourselves. We do the vast majority of deliveries in our own vehicles with our own drivers so this kind of thing always upsets us if we have a customer call us to say a courier delivered one of our beds in less than perfect condition. In your case a courier was the only option but we are delighted it got sorted so quickly.

I felt I must express my gratitude to you guys at the divanbases depot and the delivery driver and thanks for your efficient service."

"I am completely satisfied with my bed, I must also mention your delivery men are very pleasant and well mannered.

Satisfied customer. Chris in London


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